This is Robert. Robert is president of a small organization. We just built a nice, shiny new website for the organization and were all ready to launch when we found that the domain name was registered with a fly-by-night outfit called NameSecure.com.
I seldom use anyone’s name in vain, but this one deserves it. We have come to trust companies so implicitly…SOMEONE must be protecting us from swindlers, right? Like at National Parks… “they” wouldn’t let us walk up to the cliff if we might fall over, right? I mean, some things just aren’t safe. People do die when they fall into the Grand Canyon. Duh. It’s a cliff. It’s a long way down and there are rocks at the bottom. Rails or no rails, don’t back up too far when someone’s taking your picture. “They”, whoever they are, expect that you’ll have some small seed of common sense.
So, we spent six months diligently trying to reach this company that
- did not answer its phone
- or, answered automatically and put us on hold for hours. literally.
- did not respond to emails. ever. for months.
- had statements all over its website that said: … “get prompt, professional response by email or phone”. There was nothing prompt about anything with this company.
Do yourself a huge favor. When looking for a good resource for any service at all. From car repair to plumbing to web development to domain names, ask people you know. By now, most people in business have dealt with a website “guy” or hopefully “company” they can recommend.
I know. It’s really, really hard to find someone with an unbiased opinion on domain name registration, mainly because most people DON’T KNOW WHAT IT IS. Never fear.
If you have questions about your domain name, respond to this post, email me directly or even call. I answer questions for free. Really. I’ll tell you the truth. What’s my motivation? I’m trying to rid the world of nefarious domain registrars one by one. HA!